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Burlington Telecom
200 Church Street, Burlington, VT
•4.5 (393 reviews)
•Burlington Telecom is Chittenden County's only 100% locally operated fiber optic network. Unlike national providers, BT is your neighbor—and they operate differently because of it. No Contracts, No Games Straightforward pricing with no promotional rates or multi-year contracts No hidden fees or gimm...
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Business Details
Full description and what we offer
Burlington Telecom is Chittenden County's only 100% locally operated fiber optic network. Unlike national providers, BT is your neighbor—and they operate differently because of it.
No Contracts, No Games - Straightforward pricing with no promotional rates or multi-year contracts - No hidden fees or gimmicks - Simple billing from the 21st–20th of each month
100% Fiber-Optic Infrastructure - Built for the future with unrivaled reliability - Multi-gig speeds available (Burlington Takes Flight service launched December 2025) - Fastest residential fiber service in Chittenden County - Cutting-edge WiFi technology included (Smart WiFi service)
Local Customer Service - Locally operated by your neighbors who care about the city - 24/7 support available - Customer Service: 802-540-0007 or [email protected] - Physical locations in Burlington and Essex Junction
| Service | Details |
|---|---|
| Residential Internet | Multi-gig speeds, 100% fiber network |
| Residential Phone | Crystal-clear landline with Call Waiting, Caller ID, Call Block |
| Residential TV | 100+ HD channels, Whole Home DVR, Video-On-Demand, remote programming |
| Smart WiFi | Latest WiFi technology with outstanding range and network support |
| BT Business Services | Scalable solutions for companies, with premium speed and reliability |
Burlington Telecom continues expanding its fiber footprint. Recent projects include: - Sunset House at Cambrian Rise (Burlington's first fiber-to-the-unit service, 2024) - South Burlington, Essex Junction, Winooski, and Shelburne expansion (~6,000 new residences and businesses)
New Customer Sign Up: Visit burlingtontelecom.com or contact customer service to start service. BT offers web self-care, bill pay, and webmail access for customers.
BT actively gives back to Burlington: - Urban tree planting support (Branch Out Burlington partnership, 2025) - Internet Assistance Program for affordable broadband access - Food drives supporting local hunger relief - Leadership continuity: Mike Callahan appointed President and General Manager (January 2026)
- •Hours: Burlington and Essex Junction lobbies
- •Regular hours: 8:00 a.m. – 6:00 p.m. Monday–Friday, 8:00 a.m. – 4:30 p.m. Saturday
- •Note: Lobbies close at Noon Friday, January 9th for staff holiday party
- •Reach BT:
- •Phone: 802-540-0007 or 866-304-8434
- •Email: [email protected]
- •Address: 200 Church Street, Suite 101, Burlington, VT 05401
- •Online Tools:
- •Web Self-Care portal
- •Bill Pay/Login
- •Speed Test
- •Refer-a-Friend program
- •Webmail access