directory/gunsmith
U.S. Defense Solutions
IN
•U.S. Defense Solutions opened in December 2013 when owners Mike Acton and Chad Laughner decided Indiana needed a different kind of gun store. Their focus: customer service and knowledge—staff who could answer questions without making customers feel small. That approach worked. The business grew enou...
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Own U.S. Defense Solutions?
01 // DETAILS
#01
Business Details
Full description and what we offer
U.S. Defense Solutions opened in December 2013 when owners Mike Acton and Chad Laughner decided Indiana needed a different kind of gun store. Their focus: customer service and knowledge—staff who could answer questions without making customers feel small.
That approach worked. The business grew enough that they built it into a franchise model, but with a twist: instead of becoming a soulless corporation, they partnered with local owners to keep the "mom and pop" atmosphere alive while gaining the buying power of multiple locations.
- •Four locations across Indiana (Greenwood, Bloomington, Lawrence, Columbus/Greensburg area)
- •Staff trained to help without condescension
- •Loyalty program for repeat customers
- •Text notifications and online ordering
- •Modern convenience with local ownership
"We do not want to be a large corporation without a soul."
They're still growing—if you're interested in opening your own USDS location, they offer a walk-through process and funding options.