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Tri-State Outfitters operates as part of Crown Enterprises, a employee-owned company that runs five outdoor retail stores across Montana, Idaho, and Washington. Located in Moscow, Idaho, this outfitter serves the outdoor community of the Palouse region and surrounding areas. The store is part of a r...
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Tri-State Outfitters operates as part of Crown Enterprises, a employee-owned company that runs five outdoor retail stores across Montana, Idaho, and Washington. Located in Moscow, Idaho, this outfitter serves the outdoor community of the Palouse region and surrounding areas. The store is part of a retail group that has built a reputation for putting employees and customers first, demonstrated notably during the COVID-19 pandemic when ownership continued paying all 210 employees during store closures and donated $25,000 worth of camping meals to local food banks.
The Crown Enterprises approach focuses on hiring staff with genuine outdoor experience. Their team includes people who ski, mountain bike, backpack, camp, mountaineer, and travel worldwide. This translates into knowledgeable customer service from employees who actually use the gear they sell.
Part of an employee-owned outdoor retail chain known for expert staff and community involvement throughout the Northwest.
Tri-State Outfitters stocks a comprehensive selection of outdoor gear across multiple categories. Their hunting department includes rifles, shotguns, and hunting accessories. The fishing section covers both freshwater and regional angling needs. Camping and backpacking gear ranges from basic car camping supplies to technical mountaineering equipment.
The store provides various services beyond retail sales. Their staff can help with gear selection based on specific outdoor activities and regional conditions. They handle special orders for items not currently in stock and can provide recommendations for local outdoor activities.
As part of the Crown Enterprises network, Tri-State Outfitters benefits from the buying power and vendor relationships of a multi-store operation while maintaining local focus. The company's commitment to employee ownership means staff have a vested interest in customer satisfaction and long-term relationships.
The store emphasizes brands that align with serious outdoor use. KÜHL clothing features technical fabrics with unique weaves and vintage washes, designed by people who actually participate in outdoor sports. Garmin navigation products include GPS units that support multiple satellite systems and offer extensive activity tracking capabilities. Brooks Running shoes come from a Seattle-based company with over a century of experience in athletic footwear.
During peak seasons, inventory moves quickly. The company has noted that kayaks sometimes sell directly from incoming shipments before making it to display areas. Popular categories include camping gear, fishing equipment, and outdoor apparel, with seasonal spikes in items like cross-country skiing gear during winter months.
The Crown Enterprises approach to retail emphasizes community involvement and employee welfare over pure profit maximization. This philosophy has resulted in strong customer loyalty and steady business growth, with the company reporting revenue increases even during challenging economic periods. Their focus on hiring outdoor enthusiasts means customers interact with staff who understand gear requirements from personal experience rather than just product specifications.
Inventory includes both established outdoor brands and specialized items for regional activities. The store stocks equipment suitable for the diverse outdoor opportunities available in the Idaho Panhandle region, from lake kayaking to backcountry hiking to winter sports. Staff knowledge extends beyond product features to practical application in local conditions and activities.
Crown Enterprises has seen products flying off the shelves after reopening, with revenues up 10% year-over-year, driven by increased interest in outdoor activities.
The employee-owned structure creates an environment where staff longevity and expertise benefit customers through consistent, knowledgeable service. This approach has proven successful across all Crown Enterprises locations, with the Moscow store serving as an important resource for outdoor enthusiasts throughout the Palouse region and beyond.
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